Shipping policy
Shipping and Delivery Policy
Last updated: 19 May 2026
This Shipping Policy supplements the General Terms and Conditions and, in accordance with Article 4 of Decree-Law no. 24/2014, provides clear information on delivery times, methods and costs before the contract is concluded.
1. Production Time
Our wallets are handmade and personalized in our studio in Tondela. The average production and dispatch time is 2 to 3 business days from payment confirmation. During peak periods (Christmas, Father’s/Mother’s Day, Black Friday) this timeframe may be extended, and this will be clearly indicated on the homepage.
2. Destinations and Delivery Times
Total time = production time + transport time. The timeframes below are estimates based on normal conditions and do not include weekends or public holidays.
| Destination | Carrier | Estimated time (transport) | Cost |
|---|---|---|---|
| Mainland Portugal | CTT / DPD | 1–3 business days | Free |
| Islands (Azores and Madeira) | CTT | 3–7 business days | Free |
| Spain | CTT / GLS | 2–4 business days | Free |
| Rest of EU | CTT / DPD | 4–7 business days | Free |
| United Kingdom, Switzerland, Norway | CTT | 5–10 business days | Free |
| Rest of the world | CTT / partners | 7–20 business days | Free |
3. Shipments Outside the EU — Customs Duties
For orders shipped outside the European Union (and outside the EU’s special tax territories), customs duties, VAT and/or other charges in the destination country may apply. These are the sole responsibility of the customer and are not included in the sale price or in the shipping costs.
We recommend that you check with your local customs authorities in advance.
4. Order Tracking
You will receive a tracking code by email as soon as your order is dispatched. You can track the delivery status on the carrier’s website indicated in that email.
5. Failed Delivery / Order Not Received
If your order exceeds the maximum estimated delivery time by more than 5 business days, please contact us by email at support@singularleather.com with your order number so that we can investigate with the carrier.
Under Article 9-B of Decree-Law no. 24/2014, the risk of loss or damage to the goods passes to the consumer when they, or a third party indicated by them (other than the carrier), acquire physical possession of the goods.
6. Unclaimed Orders
If an order is returned to us because it was not collected or due to an incorrect address provided by the customer, we will contact you to arrange a new shipment (with new shipping costs borne by the customer) or a refund (minus the original proven shipping costs, in the case of non-personalized products; for personalized products, no refund will be due if the failure is attributable to the customer).
8. Contact
For any questions related to your delivery: support@singularleather.com | +351 963 214 001.