Privacy policy

Last updated: May 18, 2026

This Privacy Policy describes how Singular Leather (the “Website,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on www.singularleather.com (the “Website”) or otherwise communicate with us about the Website (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, a Website visitor, or another individual whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website, update the “Last updated” date, and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information that we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our Website and how you use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information that we collect.

Information you provide directly to us

Information that you submit directly through our Services may include:

• Contact details, including your name, address, phone number, and email.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, security questions, and other information used for account security purposes.
• Customer support information, including information you choose to include in communications with us, for example when you send a message through the Services.

Some features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Website and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Website and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you requested, so that we can perform the contract we have with you.
• When you visit our Website, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How we use your personal information

• Providing products and services. We use your personal information to provide you with the Services in order to perform the contract we have with you, including to process your payments, fulfill your orders, send you notifications related to your account, purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange for shipping, facilitate any returns and exchanges, and other account-related features and functionalities. We may also enhance your shopping experience by allowing Shopify to link your account with other Shopify services you may choose to use. In that case, Shopify will handle your information as set out in its Privacy Policy and Consumer Privacy Policy.
• Marketing and advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing communications, advertising, and promotional messages via email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Website and on other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) GDPR.
• Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our Website secure for you and other customers, in accordance with Art. 6 (1) (f) GDPR.
• Communicating with you and improving the Services. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest so that we can respond to you, provide you with effective services, and maintain our business relationship with you, in accordance with Art. 6 (1) (f) GDPR.

Cookies

Like many websites, we also use cookies. For specific information about the cookies we use in connection with powering our store with Shopify, please see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Website and Services (including to remember your actions and preferences), to perform analytics, and to better understand your interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Website to better tailor services, products, and advertising on our Website and on other websites.

Most browsers accept cookies by default, but you can choose to set your browser to remove or reject cookies through its controls. Please note that removing or blocking cookies may negatively impact your user experience and may cause some of the Services, including certain general features and functionalities, to work incorrectly or become unavailable. In addition, blocking cookies may not completely prevent how we share information with third parties, such as our advertising partners.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate business purposes, and other reasons subject to this Privacy Policy. Such circumstances may include:

• With vendors or other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you direct us to, request, or otherwise consent to our disclosing certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations, with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interest in running a successful business.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal information and sensitive personal information about users for the purposes set out above in “How we collect and use your personal information” and “How we disclose personal information”:

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we share personal information for the purpose of engaging in advertising and marketing activities, as follows.

Third-party websites and links

Our Website may provide links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies, as well as any other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on them. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or by third parties. Our inclusion of such links does not, by itself, imply any endorsement of the content of those platforms or of their owners or operators, except as disclosed in the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and retention of your information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on different factors, such as the need for the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may apply only in certain circumstances, and in some cases we may deny your request if permitted by law.

• Right of access / knowledge: You may have the right to request access to the personal information we hold about you, including details regarding how we use and share your information.
• Right to deletion: You may have the right to request the deletion of the personal information we hold about you.
• Right to correction: You may have the right to request the correction of inaccurate personal information we hold about you.
• Right to portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with some exceptions.
• Right to opt out of sale, sharing, or targeted advertising: You may have the right to instruct us not to “sell” or “share” your personal information or to opt out of processing your personal information for purposes considered “targeted advertising,” as defined under applicable privacy laws. Please note that if you visit our Website with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat this as a request to opt out of “sale” or “sharing” of information for the device and browser you use to visit the Website.
• Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
• Appeal: You may have the right to appeal our decision if we decline to process your request. You can do so by responding directly to our denial.
• Managing communication preferences: We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option provided in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights where indicated on our Website or by contacting us using the contact details provided below.

We will not discriminate against you for choosing to exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need to verify your identity directly with you. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge your complaint with your local data protection authority. For the EEA, you can find a list of the authorities responsible for supervising data protection here.

International users

Please note that we may transfer, store, and process your personal information outside the country where you reside. Your personal information is also processed by staff and third-party service providers and partners in those countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the competent UK authority, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us by phone or email at support@singularleather.com or reach us at Av. Visconde de Tondela, 139, Tondela, PT-18, 3460-526, PT.

For the purposes of applicable data protection law, and unless we state otherwise, we are the controller of your personal information.