FAQ'S - Frequently Asked Questions

About the Products

1. Are the wallets handmade? Yes. Each wallet is carefully handcrafted in our workshop in Tondela, Portugal, combining traditional leatherworking techniques with contemporary design.

2. What type of leather is used? We use genuine vegetable tanned leather from Portugal and Italy. This type of leather is more environmentally friendly, durable and develops a unique patina over time.

3. Is the leather sustainable? Yes. We only work with tanneries that follow good environmental practices and use vegetable tanning, which does not involve harsh chemicals.

4. Are the wallets RFID protected? Yes. They all include an RFID-protected card that blocks unauthorized attempts to read data.

5. Do the wallets fit in your front pocket? Yes. At just 9 x 6 cm, the wallets are designed to fit perfectly in your front pocket without being too bulky.

6. Can you store coins, notes and cards? Yes. Each wallet has a versatile compartment where you can store cards (10–12), folded notes and some coins.

7. Is every wallet the same? No. Due to the handmade nature of the leather, each wallet has small variations that make it unique.

8. How long is the leather expected to last? With the right care, vegetable tanned leather can last for many years, gaining character and beauty over time.

Personalization

9. How can I personalize my wallet? On the product page, enter your desired text in the personalization field before adding to cart.

10. How many characters can I engrave? Up to 15 characters, including spaces and punctuation. We recommend something simple and meaningful.

11. Can I use symbols or emojis in personalization? Only alphanumeric characters, simple punctuation marks, and some accents. Emojis and special symbols are not available.

12. Is the personalization done by hand? Yes. Each engraving is done by hand with a handmade press.

13. Can I see a preview of the customization? We do not have automatic preview yet. However, we follow consistent alignment and style across all wallets.

14. Does customization have an additional cost? No. Customization is included in the price of the product.

Orders and Shipping

15. How long does shipping take? Custom wallets are produced and shipped within 3 business days. Delivery time depends on the destination.

16. Do you ship internationally? Yes. We ship to most European countries and other destinations upon request.

17. How do I track my order? You will receive an email with the tracking code as soon as the order is shipped.

18. Can I change my order after payment? Yes, as long as the wallet has not yet been produced. Please contact us as soon as possible.

19. What's included in the package? The wallet, an RFID blocking card and two extra elastic bands.

20. Can I request gift wrapping? Yes. We have a gift wrapping option, just select this option at checkout.

Exchanges and Returns

21. Do you accept returns? Yes, for non-personalized wallets, within 14 days of delivery.

22. What if the wallet is defective? If there is any manufacturing defect, we guarantee a free exchange or refund.

23. Can I return a personalized product? No. Products with personalized engraving are not eligible for return, except in the case of a defect.

24. How does the exchange process work? Contact us by email with your order number. We will guide you through the process.

25. Who pays the shipping costs in case of return? If the item is defective, we will cover the costs. Otherwise, the costs will be borne by the customer.

Payments and Security

26. What payment methods do you accept? Credit cards, MB Way, PayPal and other local methods depending on the country.

27. Is it safe to buy from your store? Yes. We use SSL technology and secure payment systems.

28. Do prices include VAT? Yes. All prices include VAT at the legal rate in force.

29. Can you issue an invoice with NIF? Yes. You can enter your NIF during checkout for invoicing.

Brand & Values

30. Where are the wallets produced? In Tondela, Portugal, in our artisanal workshop.

31. Who is behind Singular Leather? Jorge Ferreira, designer and craftsman with a passion for leather and detail.

32. What makes your brand different? A combination of minimalism, authentic craftsmanship and meaningful personalization.

33. Do you work with Portuguese materials? Yes. Whenever possible, we prioritize local suppliers to support the national economy and know-how.