Shipping Policy

Shipping and Delivery Policy

Last updated: 19 May 2026

This Shipping Policy supplements the General Terms and Conditions and, in accordance with Article 4 of Decree-Law No. 24/2014, provides clear information on delivery times, methods and costs before the contract is concluded.

1. Production Time

Our wallets are handmade and personalized in our workshop in Tondela. The average production and shipping time is 2 to 3 business days from payment confirmation. During peak periods (Christmas, Father’s/Mother’s Day, Black Friday) this timeframe may be extended, which will be clearly indicated on the homepage.

2. Destinations and Delivery Times

Total time = production time + transport time. The timeframes below are estimates based on normal conditions and do not include weekends or public holidays.

Note about “Free Shipping”: the free shipping offer applies to destinations identified as “Free” and refers to standard shipping. Express shipping options, when available, will be charged separately and shown at checkout.

3. Shipments Outside the EU — Customs Duties

For orders shipped outside the European Union (and outside the EU’s special tax territories), customs duties, VAT and/or other charges in the destination country may apply. These are the sole responsibility of the customer and are not included in the sale price or shipping costs.

We recommend that you first consult your country’s customs authorities.

4. Order Tracking

You will receive the tracking code by email as soon as your order has been shipped. You can follow the delivery status on the carrier’s website indicated in that email.

5. Failed Delivery / Order Not Received

If your order exceeds the maximum estimated delivery time by more than 5 business days, please contact us by email at support@singularleather.com with your order number so we can investigate with the carrier.

Under Article 9-B of Decree-Law No. 24/2014, the risk of loss or damage to the goods passes to the consumer at the moment when they, or a third party indicated by them (other than the carrier), acquire physical possession of the goods.

6. Unclaimed Orders

If the order is returned to us because it was not collected or due to an incorrect address provided by the customer, we will contact you to arrange a new shipment (with new shipping costs borne by the customer) or a refund (minus the original, evidenced shipping costs, for non‑personalized products; for personalized products, no refund will be issued if the fault is attributable to the customer).

7. Gift Wrapping

We offer a gift‑wrapping option. Select it at checkout. Orders do not include a printed invoice inside the package; the invoice is sent by email.

8. Contacts

For any questions related to your delivery: support@singularleather.com | +351 963 214 001.